POWERHOUSE REFUND POLICY

 Powerhouse will provide a refund under very limited circumstances, and Powerhouse will not provide a refund for any reason if the request is made within 21 days of the start-date of any program. With regard to team programs, no refund of any kind will be provided after a player is assigned to a team regardless of when the request for a refund is made.

Except with regard to team programs Powerhouse will provide a full refund provided (1) the request is made more than 21 days prior to the start-date of the program and (2) the basis for the request is either an injury or illness the onset of which occurs prior to the start-date of the program and is verified by a physician’s note or the player’s family relocates outside the area prior to the start-date of the program. Powerhouse will not provide a refund because of an injury or illness that occurs after the start-date of the program. Powerhouse will not provide a refund because the player’s family relocates outside of the area after the start-date of the program. 

In its sole discretion, Powerhouse may consider a pro rate credit that may be used against future registration fees if a player is injured after the start-date of the program and within the first half of the program and the player’s spot can be filled by another registrant.

Except as expressly provided above Powerhouse will not provide a refund or consider a pro rate credit. To be clear, Powerhouse will not provide a refund for any of the following reasons:  

•  Schedule conflicts
•  Change of schedule
•  Family emergency
• Participant changes his/her mind
•  Parent changes his/her mind
•  Dissatisfied  with the coach
• Dissatisfied with the team assignment
• Dissatisfied with the program
• Program is to challenging 

Any request for a refund or pro rate credit must be made via email to INFO@THEPOWERHOUSESPORTS.COM  and must set forth the basis for the request. 

Powerhouse PARENT CODE OF CONDUCT

Parents play a major role when it comes to influencing youth basketball players to display good sportsmanship. Children often see their parents as role models and look to replicate their actions. Here are 11 principles that parents can use to promote good sportsmanship by displaying it themselves and teaching it to their kids.

It is expected that all Powerhouse Sports Academy parents observe the following principles:

• Children are involved in organized sports for their enjoyment. I will encourage and support my child’s desire to play his/her chosen sport but will not pressure him/her into participating.
• I will remember that the game is fun. I will not taunt or disturb other fans, or embarrass my child by yelling at players, coaches, or officials.
• I will support and promote Fair Play by encouraging my child to play by the rules. I will display good sportsmanship by applauding a good effort by both teams in victory and defeat, and respecting players, coaches, and officials.
• I will remember that “wins” are based on my child’s performance, teamwork, and playing within the rules.  
• I understand that when my child is on the court, the coaches do the coaching. I will not yell instructions to my child from the sidelines or give my child instructions counter to those of the coach.
• I understand that it is my role to teach my child sportsmanship, how to deal with success and failure, and to support my child’s development in the game.
• I will strive to become knowledgeable about the rules of the game and support the official’s decisions on and off the court.
• I understand the importance of skill development. For the lower age groups, I will remember that practices benefit my child more than games and competition.
• I will respect team huddles as areas for players, coaches, and officials.
• If I am upset, I will wait at least 24 hours to speak with my child's coach. 
• I will not place unreasonable expectations on my child.

We ask all parents to sign this Code of Conduct when registering for any Powerhouse program.